Frequently Asked Questions
How is Bibim Paws made?
Bibim Paws is made with only fresh, organic and human grade ingredients in our Los Angeles kitchen. We gently cook all of our food in small batches so the ingredients do not lose their nutritional value. All of our recipes were formulated with the help of holistic vets and vet nutritionists so they are balanced and provide the right nutrients for your pets naturally.
Are all of the ingredients organic?
Yes! We only use organic ingredients in all of our recipes. Also the meat we use in our recipes are certified humane so rest assured that not only are the meats we use clean and safe, but were also humanely raised and treated on the farm.
How should I switch my pet's food to Bibim Paws food?
We recommend slowly introducing your pet to Bibim Paws food by gradually increasing the amount of our food daily and decreasing the amount of old food.
How much do I need to feed my pet?
Use our easy feeding calculators to figure out how much to feed your cat or dog:
Feeding Instructions (for CATS):
10lbs = 1/2 cup per day
Every additional 10 lbs = add 1/4 cup
Feeding Instructions (for DOGS):
10lbs = 1 cup per day
Every additional 10 lbs = add 1/2 cup
One of our prepared bowls for dogs consists of approximately 5 cups of food.
One of our prepared bowls for cats consists of approximately 4 cups of food.
How long will the food stay fresh after delivery?
We recommend putting our bowls and treats immediately in the fridge or freezer when it arrives. If stored in the freezer, please defrost the food in the fridge for about a day before mixing and serving. The food will stay fresh in the fridge for up to 5 days.
What if my pet doesn't like the food?
Most pets love the fresh and tasty recipes we serve but if your pet doesn't like one of our recipes, we'll be glad to send you another recipe to try or send you a refund.
Is the packaging recyclable or eco-friendly?
Yes! All of our containers are made out of biodegradable, compostable or recyclable material. The only plastic we currently use in our packaging are the tops for our prepared bowls which can easily be recycled in your curbside recycling. All of our other packaging (like our treats and sauce mix) are made out of biodegradable and compostable material!
Where can I purchase Bibim Paws?
Bibim Paws is currently only available online on our website. We take pride in the high quality of food we deliver to our pet customers and want to keep our business small in order to preserve and maintain our quality and freshness. By limiting our production and sale outlets, we hope to keep quality and safety our top priority when making fresh food/products for our customers. Our products will be available in limited, small retail stores in the Los Angeles area for local customers to purchase. A list of these retailers will be up soon.
When will my order ship?
Most purchases will ship on the same day or the next business day Monday-Wednesday. For our freshly prepared bowls: we only ship orders containing fresh bowls on Monday-Wednesday to prevent delays since they are perishable and would not want to risk your order being stuck in transit over the weekend. Because 1-2 day delivery is recommended in order for the food to arrive frozen/cold, we cannot deliver on Thursdays, Fridays or the weekends.
What if I'm not home when the food is delivered?
Our food will stay cold until later in the day when the package arrives. But please make sure to put the food into the fridge or freezer as soon as you can.
I still have other questions concerns, who can I contact?
Please call us at 833.4BB.PAWS or email us: email@example.com with any other questions or concerns.
You can also post any questions on our Instagram: @bibimpaws