Frequently Asked Questions

How is Bibim Paws made?

Bibim Paws is made with only fresh, organic and human grade ingredients in an USDA inspected Los Angeles commercial kitchen. All products are gently cooked and prepared in small batches so the ingredients do not lose their nutritional value. All recipes were formulated with the help of holistic vets and board certified vet nutritionists so they are balanced and meet the AAFCO requirements for your pets naturally.


Are all of the ingredients organic?

Yes! Bibim Paws uses certified organic ingredients in all recipes. Also the meat used in all of our products are sourced from certified humane farms ensuring the farm animals were humanely raised.


How should I switch my pet's food to Bibim Paws food?

It is recommend to slowly introduce any new food or treats to your pet by gradually increasing the amount of new food daily and decreasing the amount of old food over a week.


How much do I need to feed my pet?

Feeding Instructions (for dogs):

5 - 10 lbs : 1/2 -1 cup a day

10 - 20 lbs: 1 - 1 1/2 cups a day

20 - 30 lbs: 1 1/2 - 2 cups a day

Add 1/2 cup for every additional 10 lbs of dog's weight.

One dog bowl consists of approximately 2 cups of food.


Feeding Instructions (for cats):

Cats weight up to 11 lbs = 3/4 - 1 cup per day

Cats over 11 lbs, add 1/4 cup

One cat bowl consists of approximately 1.5 cups of food.


Refer to our feeding charts in our feeding guide.


How long will the food stay fresh after delivery?

Please place the fresh bowls immediately in the freezer when it arrives. Thaw the food in the fridge for 8-12 hours before mixing and serving. We recommend using the fresh food within 48 hours of thawing and mixing.


What if my pet doesn't like the food?

Most pets love the fresh and tasty recipes but if your pet doesn't approve, send an email to info@bibimpaws.com to either try out another recipe or for a refund.


Is the packaging recyclable or eco-friendly?

Yes! All containers are made out of biodegradable, compostable or curbside recyclable material.


Where can I purchase Bibim Paws?

Bibim Paws Fresh Pet Food and Treats can be purchased in store at Hanks Organic in the Los Angeles Arts District. 

Find Bibim Paws organic treats at all Erewhon locations.

Same-day deliveries are available through Good Eggs (LA and Bay Area).

For store addresses and more info, please check out our Retailers page.


When will my order ship?

Most purchases will ship on the same day or the next business day Monday-Wednesday.

For our freshly prepared bowls: we only ship orders containing fresh bowls on Mondays-Tuesdays to prevent delays since they are temperature sensitive and we do not want to risk your order being stuck in transit over the weekend.


What if I'm not home when the fresh bowls are delivered?

The fresh bowls will stay cold until later in the day when the package arrives. But please make sure to put the bowls in the freezer as soon as you can.


I still have other questions concerns, who can I contact?

Please call 833.422.7297 or email: info@bibimpaws.com with any other questions or concerns.