Frequently Asked Questions
How is Bibim Paws made?
Bibim Paws is made with only fresh, organic and human grade ingredients in an USDA inspected Los Angeles commercial kitchen. All products are gently cooked and prepared in small batches so the ingredients do not lose their nutritional value. All recipes were formulated with the help of holistic vets and board certified vet nutritionists so they are balanced and provide the right nutrients for your pets naturally.
Are all of the ingredients organic?
Yes! Bibim Paws uses certified organic ingredients in all recipes. Also the meat used in all products are certified humane so rest assured that not only are the meats clean and safe, but were also humanely raised and treated on the farm.
How should I switch my pet's food to Bibim Paws food?
It is recommend to slowly introduce any new food or treats to your pet by gradually increasing the amount of new food daily and decreasing the amount of old food.
How much do I need to feed my pet?
Use the easy feeding calculators below to figure out how much to feed your cat or dog:
Feeding Instructions (for CATS):
10lbs = 1/2 cup per day
Every additional 10 lbs = add 1/4 cup
Feeding Instructions (for DOGS):
10lbs = 1 cup per day
Every additional 10 lbs = add 1/2 cup
One of our prepared bowls for dogs consists of approximately 5 cups of food.
One of our prepared bowls for cats consists of approximately 4 cups of food.
How long will the food stay fresh after delivery?
Please place the fresh bowls immediately in the fridge or freezer when it arrives. If stored in the freezer, please thaw the food in the fridge for about a day before mixing and serving. The food will stay fresh in the fridge for up to 3 days.
What if my pet doesn't like the food?
Most pets love the fresh and tasty recipes but if your pet doesn't approve, send an email to email@example.com to either try out another recipe or for a refund.
Is the packaging recyclable or eco-friendly?
Yes! All containers are made out of biodegradable, compostable or recyclable material. The only plastic used for packaging are the tops for the fresh bowls which can easily be recycled in your curbside recycling. All other packaging (like the treats and sauce mix) are made out of biodegradable and compostable material!
Where can I purchase Bibim Paws?
Bibim Paws is currently only available online on our website to maintain the high quality and freshness of Bibim Paws products.
By limiting production and sale outlets, Bibim Paws hopes to keep quality and safety a top priority when making fresh food/products for customers. Bibim Paws products will be available in limited, small retail stores in the Los Angeles area for local customers to purchase. A list of these retailers will be up soon.
Find Bibim Paws organic treats at all Erewhon locations.
When will my order ship?
Most purchases will ship on the same day or the next business day Monday-Wednesday.
For our freshly prepared bowls: we only ship orders containing fresh bowls on Mondays-Tuesdays to prevent delays since they are very perishable and do not want to risk your order being stuck in transit over the weekend.
For local deliveries in select Los Angeles cities, most orders will be delivered same day or next day (including the fresh bowls).
What if I'm not home when the fresh bowls are delivered?
The fresh bowls will stay cold until later in the day when the package arrives. But please make sure to put the bowls into the fridge or freezer as soon as you can.
I still have other questions concerns, who can I contact?
Please call 833.4BB.PAWS or email: firstname.lastname@example.org with any other questions or concerns.